If you don't receive a password reset email, it means you are entering the wrong email. If you still can't log in, reset your password. Try typing your password on a notepad so you can see what you are typing.If you have multiple keyboard languages or layouts installed, check which one you have enabled.Check if you have Caps Lock on -the input box is case sensitive.If you have saved a phone number to your account, try to log in using that phone number.If you have multiple emails, make sure that you are entering the correct one.Type in your email and password manually.If you use a password manager with auto-fill service, delete the pre-filled email and password.To do this, right-click on the icon on the system tray, then select Log Out or Exit I'd bet that even though the keylogger link is missing it is still a fake mail and your account is not actually banned.You will receive this error if you enter the wrong email or password in the App login window. Yet it has never been locked by Blizzard. So the email is out there and I suppose people are trying to login on my account all the time. This can mean a long time has gone by since last time. So why would they lock your account? I get quite a lot of keylogger links sent to my WoW email. We temporarily lock accounts when theres a change in access. If I use my VNP (which is based in a different country) I only have to reenter my authenticator code, I don't get any emails from Blizzard.Īlso the email says that the login attempt was unsuccessful. You just have to answer your secret question or provide a CD key.Doesn't happen for me. This is nothing to worry about, and happens every single weekend to me when I play at my girlfriends house. This happens everytime when your IP-range changes (usually because you use a different internet provider, for example because you logged in at a friend's house or used a cell phone for internet tethering).Īs you wrote, you did not log in for months, so maybe Blizzard deletes the old ip-ranges after a time, your provider changed them, or you did simply change your internet provider. I got the exact same message 5 days ago, and have been playing every day prior and every day since from the same PC. It means someone somewhere has your password, and tried to log in, only to find the authenticator and was unable to do so. Wat do you think happened?This doesn't mean they got past your authenticator. I changed my password to be on the safe side and i'll see how badly i've been "hacked" when SoO comes out :P I'm guessing it's just some bot trying to brute force it's way into players accounts, which Blizzard then locks to stop any more wrong password attempts. My password wasn't changed and there's no way they're getting into your account without your authenticator either. The cynic in me makes me think that Blizzard wants me to re-sub to check and see if stuffs been stolen, but i'm not doing that. Wat do you think happened?Same thing happened to me about 2 days ago, the day after my account run out of subscription time. No hoax.īefore we all start laughing, I want you to realize the following: The url's really refer to the protected website. According to Blizzard the only way to "hack" an authenticator code is to use a Man-in-the-Middle attack, which basicsally steals your code the moment you try to use it and redirects the user to a fake server, while the hacker empties your pockets.Ī few days ago, I received the following email. I have not logged into my account for months. The authenticator is on a phone that I am currently not using. ![]() While no means of account security is guaranteed, every precaution you take to secure your computer and account adds another layer of defense.īlizzard Entertainment we all start laughing, I want you to realize the following: Please take a few moments to review the safety tips we’ve posted at. If you discover any in-game items missing upon login, please contact Customer Support ( ) so we can assist you. Diablo 4 is now available for players who purchased the Deluxe. Follow this link to set up a new password: Restart your game and router and try logging in again or simply wait it out to resolve the issue. In order to further protect your account, we have reset your password. Specifically, we recorded a login attempt from an unfamiliar location, suggesting that your login information may have been used by an unauthorized third party. Blizzard has locked account due to a security issue with the account.
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